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FAQ
Product
Our Enhanced Matte Art (EMA) substrate is a premium-quality heavyweight paper with a gently textured surface. This 200gsm museum quality paper is extremely consistent and works perfectly with large and full colour fine art photography. It is sourced exclusively from Hahnemühle, the world’s most famous papermaker and supplied directly to all partner labs.
We love the environment and believe shipping should be based to the nearest location of an order. All prints are made from one of our suppliers from 30+ fine art labs around the world. This way we can provide you with professional prints at reduced shipping costs and quick delivery.
Our unframed prints are shipped in cardboard poster tubes. They are printed on our Enhanced Matte Art (EMA) substrate which is a premium-quality heavyweight paper with a gently textured surface. This 200gsm museum quality paper is extremely consistent and works perfectly with large and full colour fine art photography.
Colours can look different depending on what monitor or brightness level you have. We do our best to show what the images will look in person but please know that they can vary slightly. We have also done our best to accurately show what each size will look like.
Framing & Sizing
Yes! Our frames are made from classic picture frame moulding in Black, White or Natural finishes. Created from high-quality wood, milled with simple clean lines and presented with a satin finish.
All frames come with museum grade acrylic plexiglass providing increased UV protection and less glare than float glass.
It depends on the product. But get in touch with us through our contact page to contact us for a quote
Yes. Protective sleeves, plastic corner guards and heavy-duty cardboard boxes minimise the risk of breakages or transit damage. On the rare occasions where incidents do occur we strive to ensure collection and replacement are organised immediately and shipped on a priority service without any fuss.
Our Enhanced Matte Art (EMA) substrate is a premium-quality heavyweight paper with a gently textured surface. This 200gsm museum quality paper is extremely consistent and works perfectly with large and full colour fine art photography. It is sourced exclusively from Hahnemühle, the world’s most famous papermaker and supplied directly to all partner labs.
Order
Yes, we ship all over the world! We offer free shipping and we run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Every product sold is “made to order,” which means it is specifically manufactured just for you only after you have placed your order. Accordingly, we do not accept refunds, returns or exchanges for orders. On rare occasions, one or more products in an order may be damaged while in transit in possession of our shipping partners. If one or more of your product(s) arrives damaged, please send detailed, clearly visible photos of the damage including images of the packaging to hola@mediterraneanprints.com
Account
No. But it will make the checkout process faster for the next time.
Yes. The Payment Card Industry Security Standards Council created a standard to protect cardholder data used for online payments. All stores powered by Shopify are PCI compliant by default so you can keep your payment information and business data safe.