Every product sold is “made to order,” which means it is specifically manufactured just for you only after you have placed your order. Accordingly, we do not accept refunds, returns or exchanges for orders. On rare occasions, one or more products in an order may be damaged while in transit in possession of our shipping partners. If one or more of your product(s) arrives damaged, please send detailed, clearly visible photos of the damage including images of the packaging to hola@mediterraneanprints.com